Return and Refund Policy

Effective date: 23 July 2026

This Return and Refund Policy applies to purchases made from Shop Daily Things at https://shopdailythings.com. Shop Daily Things is operated by VIVEK GUPTA. Nothing in this policy limits any consumer right that cannot lawfully be excluded in the country where the customer lives.

1. Contact Us Before Returning an Item

Contact support@shopdailythings.com before sending any item back. Include your order number, the item concerned, the reason for the request, and photographs or video when the item is damaged, defective, unsafe, incorrect, or incomplete.

Because orders may be fulfilled by different suppliers and warehouses through Syncee, TopDawg, CJdropshipping, or other approved fulfilment partners, the correct return address can vary by product. Do not return an item to the sender address printed on the parcel unless we confirm that address in writing.

2. Change-of-Mind Returns

For eligible products, customers in the United States, Australia, New Zealand, and Canada may request a voluntary change-of-mind return within 14 calendar days after confirmed delivery.

To qualify, the product must be unused, unwashed, unassembled where applicable, and returned with its original packaging, labels, manuals, accessories, and seals. We may reduce a refund where permitted by law if the product has been handled beyond what is reasonably necessary to inspect it.

The customer normally pays the direct return-shipping cost for a voluntary change-of-mind return. Original delivery charges are not refundable unless required by applicable law.

3. United Kingdom and Germany: Statutory Withdrawal

Consumers in the United Kingdom and Germany generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason, subject to lawful exceptions.

To exercise this right, send a clear statement to support@shopdailythings.com before the withdrawal period expires. After notifying us, return the goods within the period required by applicable law using the return instructions that we provide.

For an eligible withdrawal, we will refund the product price and the cost of the least expensive standard outbound delivery option offered for the order. We may withhold the refund until the goods are received or the customer provides evidence that they were sent back, where permitted by law. The customer bears the direct return cost only when this was disclosed before purchase.

4. Non-Returnable Products

The following products are not eligible for voluntary change-of-mind returns, unless mandatory law provides otherwise:

• personalised or custom-made products;
• perishable goods or products with a short expiry period;
• sealed hygiene or health-protection products after the seal has been removed;
• opened consumables;
• digital products after supply begins with the customer's required consent;
• gift cards; and
• products clearly marked Final Sale before purchase.

These exclusions do not remove rights relating to faulty, unsafe, damaged, misdescribed, or incorrect products.

5. Faulty, Damaged, Unsafe, Misdescribed, or Incorrect Products

Contact us promptly after discovering a problem. We may request photographs, video, packaging images, the shipping label, serial numbers, or other reasonable evidence so that we can assess the claim and make any carrier or supplier claim.

Where the product does not meet applicable consumer guarantees or legal standards, the available remedy may include repair, replacement, price reduction, refund, or compensation, depending on the country, the nature of the problem, and applicable law.

We will not charge a restocking fee or require the customer to pay return shipping for a valid faulty-product claim where applicable law places those costs on the seller.

6. Missing Items and Parcels Marked Delivered

For a missing item, incomplete order, or parcel marked delivered but not received, contact support@shopdailythings.com promptly. Check household members, neighbours, building reception, lockers, delivery photographs, and carrier notices first.

We may open an investigation with the carrier or supplier. A replacement or refund will be provided when required by the investigation outcome or applicable law.

7. Order Cancellations and Changes

Contact us as soon as possible to request a cancellation or address change. A request is not guaranteed after supplier or warehouse processing begins.

If the order has already entered fulfilment or has shipped, the customer may need to follow the applicable return process. This does not affect statutory cancellation or withdrawal rights.

8. Refund Method and Timing

Approved refunds are issued to the original payment method unless the customer expressly agrees to another method.

For ordinary approved returns, we aim to initiate the refund within 10 business days after receiving and inspecting the returned product. Banks and payment providers may require additional time to post the refund.

For United Kingdom or German statutory withdrawals, refunds will be processed within the legally required period. For orders cancelled because goods cannot be shipped, refunds will be made promptly as required by applicable law.

Original payment-processing fees, foreign-exchange differences, customs charges, or taxes collected by third parties may be non-refundable unless applicable law requires otherwise.

9. Country-Specific Consumer Rights

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Remedies for a major failure may include a refund or replacement. Other failures must be remedied within a reasonable time.

New Zealand: Rights under the Consumer Guarantees Act and Fair Trading Act remain unaffected, including remedies where goods are not of acceptable quality, fit for purpose, as described, or delivered within a reasonable time.

Canada: Mandatory rights under the customer's province or territory remain unaffected. There is no single general Canadian change-of-mind return right for ordinary retail goods, so the voluntary return terms above apply where no stronger right exists.

United States: Federal and state consumer-protection rights remain unaffected.

United Kingdom and Germany: Statutory cancellation, conformity, and legal-guarantee rights remain unaffected.

10. Model Cancellation / Withdrawal Form for UK and Germany

Use of this form is optional.

To: VIVEK GUPTA, trading as Shop Daily Things

Email: support@shopdailythings.com

Business address: BLOCK-I, GALI NO-15, HOUSE NO-1387, SANGAM VIHAR, NEW DELHI-110062, INDIA.

I/We hereby give notice that I/We withdraw from the contract for the following goods:

[LIST GOODS]

Ordered on / received on:

[DATE]

Name of consumer(s):

[NAME]

Address of consumer(s):

[ADDRESS]

Signature, only if submitted on paper:

[SIGNATURE]

Date:

[DATE]

11. Contact

Email: support@shopdailythings.com

Business address: BLOCK-I, GALI NO-15, HOUSE NO-1387, SANGAM VIHAR, NEW DELHI-110062, INDIA.

Telephone: [INSERT CUSTOMER-SERVICE PHONE NUMBER]