Shipping and returns
A readable layout for verified delivery and return rules. Replace all placeholder timeframes with approved operating terms.
Where we ship
The launch store is designed for U.S. delivery. List all supported states, territories and exclusions based on supplier coverage.
Order processing
Processing begins after payment confirmation. Supplier processing time and weekends should be reflected in the estimate shown on each product page.
Delivery estimates
Use a table showing shipping method, processing range, transit range, cost and any threshold qualification. Do not promise a delivery date that the supplier cannot support.
Tracking
Tracking is emailed when a parcel ships. Some orders may have more than one tracking number.
Separate packages
Products sourced from different fulfilment locations may arrive separately. The customer should not be charged duplicate shipping unless clearly disclosed
Returns
State the approved return window, eligible condition, authorization process, return address, shipping responsibility and excluded items.
Refund Timing
Explain inspection and payment-provider processing time. Refunds should return to the original payment method where possible.
Damaged or incorrect items
Provide a contact period, required photographs and replacement/refund options.
Before launch
Have the final policy reviewed against supplier terms, payment-gateway requirements and applicable law.